Critical Red Flags
Unlimited Access: Client expects 24/7 availability.
Scope Creep: 'Other duties as assigned'.
No Rollover: Unused hours are lost (or vice versa).
Termination at Will: Client can cancel instantly.
Must-Have Clauses
Hours Cap: Maximum hours per month.
Overage Rate: Higher rate for extra hours.
Response Time: Defined SLA (e.g., 24 hours).
Payment Terms: Upfront payment for the month.
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